Refund Policy

Last updated: 22 July 2026

Before you publish: the details here are UK placeholder examples; the timeframes (14-day invoices, 5-day review) are defaults. Confirm they match how you actually work and swap in your real company details before going live. Stripe requires a clear, findable refund policy — a stated, honest one reduces disputes and chargebacks.

This policy explains how refunds and cancellations work for services from For Real Tech Ltd ("For Real Tech"). It applies alongside our Terms of Service.

1. Custom work is quoted, not off-the-shelf

Our services are bespoke development and consulting delivered against an agreed scope. Because work is produced specifically for you, refunds are handled fairly based on work completed, as set out below, rather than as automatic no-questions returns.

2. Deposits

A deposit reserves time in our schedule and covers initial scoping and setup. If you cancel before we begin building, the deposit is refundable minus any scoping hours already spent. Once build work has started, the deposit is non-refundable but is credited against the work delivered.

3. Cancelling mid-project

You may cancel an in-progress engagement in writing at any time. You will be charged for work completed and non-cancellable costs up to the cancellation date; anything you have paid beyond that amount is refunded to your original payment method. You keep the work produced up to that point on payment of amounts due.

4. Hourly and consulting work

Hourly consulting and integration work is billed for time already delivered and is non-refundable once performed. Unused prepaid hours, if any, are refundable on request.

5. If we can't deliver

If we are unable to deliver the agreed scope and no acceptable alternative is reached, you receive a refund for the portion of work not delivered.

6. How to request a refund

Email hello@forrealtech.com with your invoice number and reason. We aim to review requests within 5 business days. Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

7. Chargebacks

If you have a concern, please contact us first — we would much rather resolve it directly than through a dispute. Raising a chargeback without contacting us may delay resolution.

8. Contact

For Real Tech Ltd · hello@forrealtech.com · Example House, 20 Example Street, London EC1A 1AA, United Kingdom